Your personal data is a trust we take seriously. Everything about how Runex collects, uses, and protects your information is laid out transparently here.
A quick overview of the key pillars of Runex's Privacy Policy
All your data is secured with SSL/TLS encryption. No third party can read your data.
Runex never sells or rents your personal data to third parties for marketing purposes.
Only the data strictly necessary to provide the service is collected — nothing more.
You can view, correct, or request deletion of your personal data at any time.
Runex data is stored on secure cloud servers that undergo regular security audits.
We comply with applicable data protection laws and only share information when legally required.
Runex (https://runex.best) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe protecting your privacy is a fundamental responsibility. This Privacy Policy ("Policy") applies to the Runex website, app, and all associated services.
This policy explains in detail what personal data Runex collects, why it is collected, how it is used, and how you can stay in control of your own information. Staying informed about Runex's privacy practices is your right, and our commitment is to present everything as clearly and simply as possible.
By creating an account or using the Runex platform, you are considered to have read and agreed to this Privacy Policy. If you do not agree, please discontinue use of Runex's services.
This Privacy Policy Terms & Conditions' should be read together. Both documents collectively form part of the agreement between Runex and the user.
Runex only collects data that is necessary to deliver its services properly and meet legal obligations. Data is collected in two main ways — what you provide directly and what the platform collects automatically.
| Data type | Source | Requirements |
|---|---|---|
| Name & Contact | Registration form | Mandatory |
| Identity document | KYC Upload | Mandatory |
| Mobile Banking Number | Payment Section | Mandatory |
| Device & IP information | Automatic | For Security |
| Marketing Preferences | Account Settings | Optional |
Runex uses the data it collects solely for specific and legitimate purposes. Each purpose is clearly explained below so you remain fully informed.
Your data is used to create your account, process betting transactions, pay out winnings, and improve the overall platform experience. Runex regularly analyzes usage patterns to introduce new features and enhancements.
Data is used to verify each account, detect duplicate accounts, and prevent money laundering. This is part of Runex's legal obligations and serves to protect all users.
When you contact support, we access your account and transaction details to resolve your issue quickly and effectively.
With your permission, Runex may send you relevant offers, bonuses, and updates. You can turn off these notifications at any time from your account settings.
Your data is used to comply with regulatory directives, fulfill court orders, and meet tax and financial reporting obligations.
Runex never sells your data to advertisers, uses it for marketing without your consent, or shares it with unrelated third parties.
Runex may share your data with third parties only in very limited circumstances and under strict conditions. All possible cases are listed below.
To process deposits and withdrawals, necessary transaction details are shared with mobile banking providers such as Mobile Pay, Nagad, or Rocket. These third parties operate under their own privacy policies.
During the KYC process, your identity documents may be shared with a licensed verification service provider for verification purposes only.
We are legally required to share information in response to valid requests from the Government of Bangladesh or legal authorities, court orders, or under applicable anti-money laundering laws.
Limited data may be shared with cloud service providers and technology partners required to operate the platform. These partners work under Runex's direction and are not permitted to use the data independently.
Outside of the cases listed above, Runex does not share your information under any circumstances. A confidentiality agreement is in place before any data is shared with third-party partners.
The Runex website uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Most cookies can be managed or deleted through your browser settings. Please note that disabling essential cookies may affect core functions such as logging in or placing bets.
Runex uses industry-leading technical and organizational measures to protect your data. Security isn't just a feature — it's the foundation of Runex.
Even with all the technical safeguards Runex has in place, keep your password strong and never share it with anyone. Avoid logging in over public Wi-Fi.
Under Runex's privacy policy, you have several important rights regarding your personal data. Contact us at any time to exercise these rights.
You can request to view the information we hold about you.
You may request corrections to any inaccurate or incomplete information.
In certain circumstances, you may request the deletion of your data.
In certain cases, you may request that the processing of your data be restricted.
You may request an export of your data in a structured format.
You may object to the use of your data for marketing or other specific purposes.
To exercise any of the rights listed above support@runex.bestto reach us by email. We aim to respond within 30 business days.
Runex does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations and resolve disputes.
| Data type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC documents | 5 years after account closure | Anti-Money Laundering Law |
| Support contact | 3 years | Dispute resolution |
| Marketing preferences | Until consent is withdrawn | User Controls |
| Session Logs & Cookies | 90 days | Security Monitoring |
After the retention periods outlined above, data is securely deleted or anonymised so that you can no longer be identified.
Runex strictly does not provide services to anyone under the age of 18. Our Privacy Policy places particular emphasis on protecting children.
Runex does not knowingly collect personal data from anyone under the age of 18. Date of birth is verified at registration, and age is confirmed through the KYC process.
If you believe your child under the age of 18 has accidentally registered on Runex, please immediately support@runex.bestto contact us. We will promptly close that account and delete the associated data.
Keep minors away from betting. Learn more in our Responsible Gaming Visit the page.
Runex may update this privacy policy from time to time due to service changes, legal requirements, or security improvements.
For significant changes, Runex will notify users via their registered email or through the platform. For minor updates, only this page will be updated and the "Last Updated" date at the top of the page will change.
Continued use of the platform after a new policy is published will be considered acceptance of the updated terms. If you do not agree, please close your account and stop using the service.
For any questions about our privacy policy, requests to exercise your rights, or to submit a complaint, please contact Runex through the channels below.
support@runex.best
Typically responded to within 24 hours.
Click the chat icon at the bottom right of the platform. Available 7 days a week.
Log in to your account and submit a ticket through the support section.
Bet safely under Runex's strict privacy policy. Register for free today.